Terms & Policies

Terms & Conditions

MIRAL BEAUTY / Miral Beauty Trading operates as an online retail business in Qatar. Our commercial registration and current contact details appear on this page. Use of this website and orders are subject to these policies and applicable laws and consumer-protection requirements in the State of Qatar.

We aim to display descriptions, images, sizes, colors, prices and availability accurately. Actual colors may vary slightly with screen settings. Availability may change; if we cannot fulfill an order, we will contact you to arrange an appropriate solution.

Prices are in QAR unless otherwise stated. USD displays are estimates. Applicable delivery costs will be communicated before final order confirmation. Orders are accepted through enabled channels, which may include WhatsApp, cash on delivery and, when activated, secure online payment. Orders remain subject to availability, confirmation and payment confirmation where applicable. Opening WhatsApp alone does not confirm an order or payment.

Nothing in these policies is intended to exclude or reduce any mandatory consumer rights available under the laws and regulations of the State of Qatar.

Return Policy

Under MIRAL BEAUTY's store policy, eligible change-of-mind, size or color return requests may be accepted within 7 calendar days from delivery. Items must be unused, unworn, unwashed, unaltered and in resalable condition, with original tags and packaging where applicable and proof of purchase/order.

For change-of-mind returns, cosmetics, lenses and hygiene-sensitive products normally must be unopened and unused, with their original seal and packaging intact. Opened or used items may be ineligible for change-of-mind returns for hygiene reasons. These restrictions do not remove rights relating to defective, damaged, expired, incorrectly supplied or materially non-conforming products.

If a product is defective, damaged, incorrect or materially different from the order or description, contact us as soon as reasonably possible. We may request order details and appropriate photographs or video. We will provide the remedy required by applicable Qatar consumer-protection requirements.

We handle applicable return/redelivery costs for incorrect, defective, damaged or non-conforming items where required. For eligible change-of-mind or size/color returns not caused by a defect or our error, the customer may bear return delivery costs unless we agree otherwise.

The 7-day period is our store policy and does not limit mandatory rights under Qatar law.

Exchange Policy

Eligible size, color or change-of-mind exchange requests may be accepted within 7 calendar days from delivery, subject to the condition requirements in our Return Policy and availability of the replacement item. Contact Support with your order information and preferred replacement before returning an item. We will confirm availability and any price or delivery-cost difference before proceeding. Mandatory rights for defective or non-conforming products remain unaffected.

Refunds & Cancellations

Approved refunds are issued through the original payment method where reasonably possible. For cash on delivery or where the original channel cannot process a refund, we may agree an appropriate alternative with the customer. Refund processing may begin after the returned item is received and inspected where applicable; bank and payment-provider processing times vary.

To cancel an order, contact us as soon as possible. Once preparation, dispatch or delivery has started, cancellation depends on the order status, applicable costs and consumer-protection requirements. Nothing in this policy excludes or reduces mandatory consumer rights under Qatar laws and regulations.

Privacy Policy

We collect information you provide when creating an optional account, submitting an enabled website order or contacting Support. This can include your name, email, phone, delivery details, order history and support messages. Account sign-in uses an enabled secure identity provider; we do not receive your provider password. Phone OTP and Google sign-in are not active until configured.

We use this information to operate your account, process and deliver orders, respond to support requests, prevent abuse or fraud and provide communications you request. Guest browsing and WhatsApp shopping do not require registration. Your bag is stored in your browser session; language and appearance preferences are saved on your device. Opening WhatsApp shares the selected order message with WhatsApp; sending it is your choice. WhatsApp conversations are handled separately from website order history.

We do not sell personal information. Necessary information may be shared with service providers for hosting, identity verification, delivery, customer-requested services and payment processing when enabled. We do not store complete card numbers or CVVs, and online card payments are currently disabled. Access to customer and order information is restricted. We retain information as needed for the service, security and applicable legal obligations. Contact Support to request access, correction or deletion, subject to applicable requirements.